Employment Opportunities
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Employment Opportunities |
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If you're looking for a rewarding career opportunity you've come to the right place. Denali Alaskan's employees enjoy an industry competitive salary scale, a great working atmosphere, and a generous benefits package. Here are some of the current job openings.
| JOB TITLE: FINANCIAL SERVICES OFFICER | |
| DEPARTMENT: Bentley Mall Branch (Fairbanks) | REPORTS TO: Assistant Branch Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide excellent member service via phones, e-mail, web access, and facsimile to new, existing and potential members. Provide specific account information accessed through multiple on-line computer systems. Creates member or prospect confidence while conducting transactions through effective communication of product information. Aggressive and effective cross-selling of Credit Union products to new, existing and potential members. Must possess, or be able to attain within a specified time period, State Insurance Certification for selling Credit Life/Disability insurance, as well as successful completion of required training, as outlined on page A of this job description. | |
| DUTIES AND RESPONSIBILITIES: 1. Cross-sells appropriate CU services to new, existing and potential members. Follows all established selling behaviors and sets an example for coworkers. 2. Communicates effectively and continually with the Assistant Branch Manager. 3. Responsible for the quality and accuracy of loan and member service transactions. 4. Complies with and keeps abreast of established policies, procedures, and applicable regulations. 5. Assures that the work station is maintained in a neat & clean manner with appropriately stocked sales aids, supplies and visual materials as directed by marketing. 6. Actively participates in the established business development plan for the branch. Assists in implementing new products or programs to provide better member service and stimulate new growth within the branch. 7. Participates in scheduled sales meetings for staff which provide education and updates on all products and services and expected selling behaviors. 8. Makes suggestions to the Assistant Branch Manager for providing excellent member services and improving operating procedures for better efficiency. 9. Projects a professional and positive image of the Credit Union through personal grooming, dress and behavior. 10. Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 11. Opens new accounts and sub-accounts by ensuring that proper documentation is completed and performs necessary data entries. 12. Prepares and closes consumer loans. 13. Answers member inquiries regarding accounts. 14. Responds to member inquiries regarding rates, various loan and deposit programs, and used vehicle values (NADA and Kelley Blue Book). 15. Interviews, underwrites, and approves/denies loan applications based on lending authority limits. 16. Provides member service needs, i.e., Notary Public services, loan and savings account questions, and debt counseling. 17. If appropriately licensed, offer insurance products identified as ?Approved Products? in the Platform Program. 18. Maintain product sales averages, in accordance with department or branch goals. 19. Convert qualified referrals to new business in accordance with department or branch goals. 20. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3. Complete Denali Alaskan Federal Credit Union?s Product assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School Diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Good verbal and written communication skills. Basic 10-key calculator, computer and typing skills. Good interpersonal skills.
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| STATUS: Full-time | GRADE: H (Minimum Yearly Pay: $25,168) |
Apply Online | |
| JOB TITLE: WINDOWS SERVER ADMINISTRATOR | |
| DEPARTMENT: Information Technologies | REPORTS TO: VP Information Technologies |
| EXEMPT: Yes | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: As a member of Network Administration Team, you will install, deploy, and upgrade servers to support our existing infrastructure. You will design and implement upgrades, develop infrastructure, manage and automate recurring tasks, and help ensure that technology is always an aid, not an obstacle. You will be an escalation point for our Helpdesk tea and will share in our 24/7 in-call responsibilities. Working in a demanding, fast-paced environment, you will need exceptional technical expertise and individual initiative while maintaining a user-centered attitude. | |
| DUTIES AND RESPONSIBILITIES: 1. Outstanding customer service and interaction skills, as well as excellent verbal and written communication skills. 2. High level of expertise in the following areas: ? Windows 2000/2003 Server ? Active Directory management ? Security management, including Group Policy Objects ? Administrative scripting (highly preferred) 3. Excellent knowledge of server hardware and problem-solving skills. 4. Oversee management of systems backups and data recovery. 5. Some level of expertise with Linux or other Unix administration. 6. Some level of expertise with LAN network administration. 7. Project management and documentation skills. 8. High level of initiative and dedication. 9. Demonstrated ability to be a team player and willingness to lend a hand with any project. 10. Assist with medium and long range computer facility, data communications and systems planning 11. Assist with developing and ongoing testing of network disaster procedures 12. Perform other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Complete Denali Alaskan Federal Credit Union?s Product assessment within 90 days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: Bachelor of Science degree in computer science, MIS, or equivalent hands-on work experience. | |
| REQUIRED SPECIFIC SKILLS: Extensive knowledge of Microsoft Windows 2000/2003 Operating Systems, including Active Directory Administration, security and Group Policy Objects. Outstanding customer service and interaction skills, as well as excellent verbal and written communication skills.
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| STATUS: Full Time | GRADE: D (Minimum Yearly Pay: $40,248) |
Apply Online | |
| JOB TITLE: BRANCH SALES SUPERVISOR | |
| DEPARTMENT: Northway Mall Branch (Anchorage) | REPORTS TO: Asst. Branch Manager/Sales Manager/Branch Sales Ma |
| EXEMPT: yes | FUNCTIONS SUPERVISED: Branch Operations & Branch Personnel |
| SUMMARY DESCRIPTION: Performs a multi-faceted retail banking role to ?Create a Great Experience for All of Our Members?. Supervises day-to-day activities of the branch with responsibility for direct supervision of staff and operations. Assists in development of staff through coaching and implementing plans for individual growth. Assists in establishing targets, monitoring and reporting branch and individual progress according to overall goals established by the Branch Management team. Identifies and solicits potential members and prospects for target members, and sells products to fulfill member needs. Implements methods to build member satisfaction and increase penetration of credit union products and services. Works as part of the Operations team to achieve established targets, and with other teammates to meet strategic goals of the Credit Union. | |
| DUTIES AND RESPONSIBILITIES: 1. Supervises the branch staff to achieve established goals. a. Assists in building a cohesive and effective team: Develops and trains staff and creates a motivating environment. b. Supervises staff and performs personnel processes for the branch, including payroll, performance supervision and policy compliance. 2. Has the responsibility for the effective day-to-day operations and meeting the growth objectives of the branch. a. Ensures all credit union policies, procedures and regulations are followed. b. Schedules staff to meet member and credit union needs. c. Ensures cross training of daily routine jobs to the entire staff for efficient branch operation. d. Provides results for tracking/reporting of branch activities and responsibilities. 3. Maintains control and individual accountability of cash and negotiable instruments. 4. Solicits new business through promotions inside and outside of the branch, and by telephone and mail. Identifies member needs and sells credit union products accordingly. 5. Serves as a mentor and role model for staff. Using coaching as primary tool, assists the individual team members in attaining their individual goals. 6. Acts as a loan officer and interviews, underwrites, and approves/declines lending applications, up to lending authority. 7. Delivers prompt, efficient, and accurate service to all credit union members, including teller transactions. 8. Follows appropriate institution regulatory and legal requirements. 9. Maintains a current and thorough knowledge of Credit Union information, including products, services and locations. 10. Represents the credit union in a courteous and professional manner, both in dress and behavior. 11. Actively contributes to the success of the Credit Union by working positively with teammates and supporting achievement of organizational goals. 12. If appropriately licensed, offer insurance products identified as ?Approved Products? in the Platform Program. 13. Use coaching as the primary tool for changing staff performance by holding regular coaching sessions and documenting results. 14. Performs other duties as assigned Servi-Star Requirements: 2. Completes Denali Alaskan Federal Credit Union?s Product Knowledge Assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score.) 3. Assists staff in achieving a score of 100% on the Product Knowledge Assessment. 4. Assists staff in achieving their Quality Loop Standard as prescribed by each job description. 5. Assists staff in achieving Sales Standards as established by Denali Alaskan Federal Credit Union. 6. Assists staff in achieving Internal Service Standards as prescribed by each job description. 7. Maintains a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 8. Maintains a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. | |
| REQUIRED EDUCATION: High School Diploma or equivalent required. Bachelor degree in Business Administration or related field preferred. | |
| REQUIRED SPECIFIC SKILLS: Excellent verbal and written communication skills, and outgoing professional demeanor/appearance required. Demonstrated sales and public relations skills, practical knowledge of sales techniques and processes, and ability to work with a team to achieve results. Working knowledge of accounting, lending and budgeting. Excellent understanding of regulations applicable to lending and deposit products. Ability to delegate, coach and motivate employees effectively. Self starter and excellent organizational skills with ability to prioritize, multi-task and Work in a fast-paced environment. Ability to make sound credit decisions.
Must possess, or be able to attain within a specified time period, State of Alaska insurance certification for selling credit life/disability insurance, mechanical breakdown insurance and annuities. Proficient in use of standard office equipment and computer software programs, including Microsoft Word and Excel; knowledge of other financial service software a plus. Must possess a valid State of Alaska Drivers License and clean driving record. Ability to work a rotating schedule over a seven-day a week period. Physical Requirements: Office mobility required. Must possess sufficient manual dexterity to skillfully operate standard office equipment. Corrected vision and hearing in normal range. A telephone device to enhance hearing will be provided if needed. Must be able to physically lift up to thirty-five pounds. May require use of handcart or other device for the transportation of materials. | |
| STATUS: Full Time | GRADE: E (Minimum Yearly Pay: $35,048) |
Apply Online | |
| JOB TITLE: HELP DESK TECHNICIAN | |
| DEPARTMENT: Information Technology (Anchorage) | REPORTS TO: Information Technology Manager/Supervisor |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide a constant, high level of service to all employees and vendors of Denali Alaskan by responding to front-line support calls, troubleshooting software and hardware related issues, and supporting Microsoft applications including Windows 2000/XP and Microsoft Office 2000/XP/2003/2007. | |
| DUTIES AND RESPONSIBILITIES: 1. Constantly strive to maintain and improve a high level of IT service by providing problem resolution or forwarding issues to the appropriate personnel/technician for resolution. 2. Assist users with issues in a timely manner. Notify the requestor of issue status. 3. Input, log, assess priority levels, assign issues in software tracking system in order to evaluate and track a final solution 4. Performs preventative maintenance and assists with routine servicing of equipment before contacting service representatives. 5. Work with third party vendors, as needed, to assist in resolving problems, requests, and enhancements. 6. Maintain an adequate supply of appropriate stock (e.g.; paper, forms, ribbons, etc.) 7. Observes and reports equipment performance deficiencies, coordinates equipment repairs, and suggests alternate hardware devices. 8. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 6.0 out of 7.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Complete Denali Alaskan Federal Credit Union’s product assessment within 90 days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School diploma. Must be able to attain A+ Certification within six months of new position. | |
| REQUIRED SPECIFIC SKILLS: • Two years of professional PC experience.
• Professional knowledge and the ability to troubleshoot of Microsoft Windows 2000 and Windows XP Professional operating systems. • Experience in problem resolution. Ability to determine the origin of processing problems • Ability to setup and install hardware in personal computers. • Experience in installing software and troubleshooting related issues • Experience with internet browsers configurations and Microsoft Office Suite (Excel, Word, Access, PowerPoint, and Outlook). • Ability to prioritize and organize tasks while working independently and in a team environment. • Strong phone etiquette skills. | |
| STATUS: Full Time | GRADE: G (Minimum Yearly Pay: $27,684) |
Apply Online | |
| JOB TITLE: MEMBER SERVICE SPECIALIST | |
| DEPARTMENT: Operations Support, LaTouche Branch (Anchorage) | REPORTS TO: Operations Support |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Acts as Credit Union representative to the general public. Opens new accounts and cross sells additional Credit Union services to new and existing members. | |
| DUTIES AND RESPONSIBILITIES: 1. Opens new accounts by ensuring that proper documentation is completed and performs necessary data entries. 2. Opens additional sub-accounts for members, i.e. IRA, checking, and certificates. 3. Accepts stop payment requests and stop payment releases. 4. Processes request for bank wires, Western Union wires, and commercial money orders. 5. Answers member inquiries regarding accounts. Completes research request and provides explanation to member when required. 6. Cross-sells applicable Credit Union services to new and existing members, presenting necessary information as suited to the members? needs. 7. If appropriately licensed, offer insurance products identified as ?Approved Products? in the Platform Program. 8. Maintain product sales averages in accordance with department or branch goals. 9. Convert qualified referrals to new business in accordance with department or branch goals. 10. Performs other duties as assigned. 11. Must be able to cover any branch at any time. 12. Must be able to work flexible schedule. 13. Will be assigned to a home branch. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3. Complete Denali Alaskan Federal Credit Union?s product assessment within 90 days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School Diploma or Equivalent | |
| REQUIRED SPECIFIC SKILLS: Use of 10-key calculator. Basic typing skills. Should have some computer skills. | |
| STATUS: Full Time | GRADE: I (Minimum Yearly Pay: $22,880) |
Apply Online | |
| JOB TITLE: INDIRECT LOAN OFFICER | |
| DEPARTMENT: Lending Center (Anchorage) | REPORTS TO: Lending Center Officers |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Responsible for reviewing dealer faxed loan applications, credit profiles and other required documentation to make a lending decision to approve or deny loans following DAFCU guidelines and policies. | |
| DUTIES AND RESPONSIBILITIES: 1. Review loan applications, credit profiles, and documentation required to make a loan decision. Approve or deny loans within DAFCU policies and guidelines within the scope of individual authority. 2. Process the required documents to complete loan approval or denial. 3. Assist with dealer call backs/ questions/ NADA/ Payoffs. 4. Maintain a constant awareness for loan product and system improvements to enhance service and production. 5. Check-back procedure to review loans to ensure that they are complete and accurate prior to permanent filing. 6. Provide back-up support for Branch Lending and Electronics Service. 7. Provide information to management and or Lending committee on loans that are beyond the scope of your authority and limits, which will allow them to make a prudent decision. 8. Other duties and responsibilities as assigned by the Lending Center Manager. 9. Responsible for completing / generating / working / an assortment of Lending Center Loan Reports. 10. Complete rate survey on other institutions. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Complete Denali Alaskan Federal Credit Union?s Product assessment within 90 days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High school diploma or equivalent. College education preferred. | |
| REQUIRED SPECIFIC SKILLS: Must have the ability to effectively analyze loan applications, financial statements, and credit profiles. Previous experience in consumer lending or department requiring direct member contact. Able to use 10 key adding machine and have basic typing skills. Ability to communicate well orally and in writing. Must be available to work evening & some minor holidays. Shift consists of 4/10s, rotating week-ends off. | |
| STATUS: Full Time | GRADE: G (Minimum Yearly Pay: $27,684) |
Apply Online | |
| JOB TITLE: BRANCH SALES SUPERVISOR (Fairbanks) | |
| DEPARTMENT: Bentley Mall Branch | REPORTS TO: Retail Sales Branch Manager |
| EXEMPT: Yes | FUNCTIONS SUPERVISED: Branch Operations & Branch Personnel |
| SUMMARY DESCRIPTION: Performs a multi-faceted retail banking role to ?Create a Great Experience for All of Our Members?. Supervises day-to-day activities of the branch with responsibility for direct supervision of staff and operations. Assists in development of staff through coaching and implementing plans for individual growth. Assists in establishing targets, monitoring and reporting branch and individual progress according to overall goals established by the Branch Management team. Identifies and solicits potential members and prospects for target members, and sells products to fulfill member needs. Implements methods to build member satisfaction and increase penetration of credit union products and services. Works as part of the Operations team to achieve established targets, and with other teammates to meet strategic goals of the Credit Union. | |
| DUTIES AND RESPONSIBILITIES: 1. Supervises the branch staff to achieve established goals. a. Assists in building a cohesive and effective team: Develops and trains staff and creates a motivating environment. b. Supervises staff and performs personnel processes for the branch, including payroll, performance supervision and policy compliance. 2. Has the responsibility for the effective day-to-day operations and meeting the growth objectives of the branch. a. Ensures all credit union policies, procedures and regulations are followed. b. Schedules staff to meet member and credit union needs. c. Ensures cross training of daily routine jobs to the entire staff for efficient branch operation. d. Provides results for tracking/reporting of branch activities and responsibilities. 3. Maintains control and individual accountability of cash and negotiable instruments. 4. Solicits new business through promotions inside and outside of the branch, and by telephone and mail. Identifies member needs and sells credit union products accordingly. 5. Serves as a mentor and role model for staff. Using coaching as primary tool, assists the individual team members in attaining their individual goals. 6. Acts as a loan officer and interviews, underwrites, and approves/declines lending applications, up to lending authority. 7. Delivers prompt, efficient, and accurate service to all credit union members, including teller transactions. 8. Follows appropriate institution regulatory and legal requirements. 9. Maintains a current and thorough knowledge of Credit Union information, including products, services and locations. 10. Represents the credit union in a courteous and professional manner, both in dress and behavior. 11. Actively contributes to the success of the Credit Union by working positively with teammates and supporting achievement of organizational goals. 12. If appropriately licensed, offer insurance products identified as ?Approved Products? in the Platform Program. 13. Use coaching as the primary tool for changing staff performance by holding regular coaching sessions and documenting results. 14. Performs other duties as assigned Servi-Star Requirements: 1. Completes Denali Alaskan Federal Credit Union?s Coaching Training Program within the first 90 days of employment. 2. Completes Denali Alaskan Federal Credit Union?s Product Knowledge Assessment within 90 days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score.) 3. Assists staff in achieving a score of 100% on the Product Knowledge Assessment. 4. Assists staff in achieving their Quality Loop Standard as prescribed by each job description. 5. Assists staff in achieving Sales Standards as established by Denali Alaskan Federal Credit Union. 6. Assists staff in achieving Internal Service Standards as prescribed by each job description. 7. Maintains a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 8. Maintains a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. | |
| REQUIRED EDUCATION: High school diploma mandatory. Bachelor?s degree in Business Administration or related field preferred | |
| REQUIRED SPECIFIC SKILLS: Excellent verbal and written communication skills, and outgoing professional demeanor/appearance required. Demonstrated sales and public relations skills, practical knowledge of sales techniques and processes, and ability to work with a team to achieve results. Working knowledge of accounting, lending and budgeting. Excellent understanding of regulations applicable to lending and deposit products. Ability to delegate, coach and motivate employees effectively. Self starter and excellent organizational skills with ability to prioritize, multi-task and Work in a fast-paced environment. Ability to make sound credit decisions.
Must possess, or be able to attain within a specified time period, State of Alaska insurance certification for selling credit life/disability insurance, mechanical breakdown insurance and annuities. Proficient in use of standard office equipment and computer software programs, including Microsoft Word and Excel; knowledge of other financial service software a plus. Must possess a valid State of Alaska Drivers License and clean driving record. Ability to work a rotating schedule over a seven-day a week period. Physical Requirements: Office mobility required. Must possess sufficient manual dexterity to skillfully operate standard office equipment. Corrected vision and hearing in normal range. A telephone device to enhance hearing will be provided if needed. Must be able to physically lift up to thirty-five pounds. May require use of handcart or other device for the transportation of materials. | |
| STATUS: Full Time | GRADE: E (Minimum Yearly Pay: $35,048) |
Apply Online | |
| JOB TITLE: PAYMENT SYSTEMS/ONBASE MANAGER | |
| DEPARTMENT: Central Operations (Anchorage) | REPORTS TO: Director of Payments Systems/OnBase |
| EXEMPT: exe | FUNCTIONS SUPERVISED: Payment Systems & OnBase |
| SUMMARY DESCRIPTION: Responsible for daily functions and supervision of Payment Systems operations and OnBase administration. | |
| DUTIES AND RESPONSIBILITIES: 1. Directly responsible for the Payment Systems Help Desk, Mail Processing (Loan Payments, Deposits, Visa Payments), Processing of Levies, Share Branch Processing and Disputes. 2. Assists the Director in the supervision of the day to day processes and functions of the department. Ensures efficiency of Payment Systems functions including Check21 and Share Draft processing, Sharedraft Disputes, Share and Loan Check Processing, G/L Input, ACH Posting, ACH Disputes, Fedline Wires, Go Plus and Express Pass. 3. Responsible for reconciliation of daily and monthly G/L accounts pertaining to Payment Systems functions. 4. Directly and indirectly sees to the administration of OnBase including but not limited to COLD reports, security access, module implementation and configuration. 5. Work in conjunction with third party vendors and the IT department in troubleshooting and testing of the OnBase system. 6. Assists Director of Payment Systems/OnBase in projects. 7. Directly or indirectly sees to the training of new employees in the department. Use coaching as the primary tool for changing staff performance by holding regular coaching sessions and documenting results. 8. Assist all direct reports’ in achieving a score of 100% or better on the Product Knowledge Assessment. 9. Assist all direct reports’ in achieving their Internal Service Standards as prescribed by each job description. 10. Participate in the development and achievement of Balanced Scorecard goals for the department. 11. Set and meet appropriate turnover measures. 12. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Complete Denali Alaskan Federal Credit Union’s Coaching Training Program within first 90 days of employment. 3. Complete Denali Alaskan Federal Credit Union’s product assessment within 90days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score.) | |
| REQUIRED EDUCATION: Minimum High School Diploma required. Some college preferred. Advanced ACH Training from either NACHA’s Payments Institute or other regional association such as NWCHA or West Pay, Certified Document Imaging Architect and Microsoft Certified Profession | |
| REQUIRED SPECIFIC SKILLS: Understanding of ACH, Fedwire, Payroll distribution/allocation, VCC & Share Draft policies and procedures. Strong analytical skills, with the ability to troubleshoot and an emphasis on problem resolution. Must be comfortable with installing and configuring software. Excellent organizational skills with the ability to work independently. High level of attention to detail required.
PHYSICAL REQUIREMENTS : Office mobility required. Must possess sufficient manual dexterity to skillfully operate standard office equipment. Corrected vision and hearing in normal range. A telephone device to enhance hearing will be provided if needed. TRAINING: (mandatory training completed per schedule established by supervisor) OnBase System Administrator and Workflow Training. Regulation E & CC, USA Patriot Act, the Star Module; Using Technology to Improve Member Service. | |
| STATUS: Full Time | GRADE: D (Minimum Yearly Pay: $40,248) |
Apply Online | |
| JOB TITLE: SENIOR TELLER | |
| DEPARTMENT: Juneau | REPORTS TO: Branch Manager/Asst. Branvh Manager/Branch Operati |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Acts as Credit Union?s representative to the general public. Assists members with transactions. Cross-sells additional Credit Union services to new and existing members. | |
| DUTIES AND RESPONSIBILITIES: 1. Cross-sells applicable Credit Union services to new and existing members presenting necessary information as suited to the members? needs. 2. Responsible for the training of new tellers. 3. Performs transactions, i.e. deposits, withdrawals, loan payments, cashes checks. Does VISA cash advances and accepts VISA payments. Sells travelers cheques, money orders, and gift checks. 4. Performs member service functions as necessary, i.e. opens new accounts, IRAs, checking, and certificates as needed. 5. Assumes responsibilities of teller line in the absence of the Branch Manager/Asst. Branch Manager/Branch Operations Supervisor. 6. Maintains cash supply for teller increases. 7. Recommend credit union product and services to members. 8. Maintain a qualified product referral rate in accordance with the referral goals set by the department or branch. 9. Maintain product sales average of 1% of all qualified referrals converted to sales of new product and services within 90 days. 10. Performs other duties as assigned. | |
| REQUIRED EDUCATION: High school diploma or equivalent required. | |
| REQUIRED SPECIFIC SKILLS: Use of 10-key calculator. Basic typing skills. | |
| STATUS: Full Time | GRADE: I (Minimum Yearly Pay: $22,880) |
Apply Online | |
| JOB TITLE: FINANCIAL SERVICES OFFICER | |
| DEPARTMENT: Southside Financial Center Branch (Anchorage) | REPORTS TO: Assistant Branch Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide excellent member service via phones, e-mail, web access, and facsimile to new, existing and potential members. Provide specific account information accessed through multiple on-line computer systems. Creates member or prospect confidence while conducting transactions through effective communication of product information. Aggressive and effective cross-selling of Credit Union products to new, existing and potential members. Must possess, or be able to attain within a specified time period, State Insurance Certification for selling Credit Life/Disability insurance, as well as successful completion of required training, as outlined on page A of this job description. | |
| DUTIES AND RESPONSIBILITIES: 1. Cross-sells appropriate CU services to new, existing and potential members. Follows all established selling behaviors and sets an example for coworkers. 2. Communicates effectively and continually with the Assistant Branch Manager. 3. Responsible for the quality and accuracy of loan and member service transactions. 4. Complies with and keeps abreast of established policies, procedures, and applicable regulations. 5. Assures that the work station is maintained in a neat & clean manner with appropriately stocked sales aids, supplies and visual materials as directed by marketing. 6. Actively participates in the established business development plan for the branch. Assists in implementing new products or programs to provide better member service and stimulate new growth within the branch. 7. Participates in scheduled sales meetings for staff which provide education and updates on all products and services and expected selling behaviors. 8. Makes suggestions to the Assistant Branch Manager for providing excellent member services and improving operating procedures for better efficiency. 9. Projects a professional and positive image of the Credit Union through personal grooming, dress and behavior. 10. Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 11. Opens new accounts and sub-accounts by ensuring that proper documentation is completed and performs necessary data entries. 12. Prepares and closes consumer loans. 13. Answers member inquiries regarding accounts. 14. Responds to member inquiries regarding rates, various loan and deposit programs, and used vehicle values (NADA and Kelley Blue Book). 15. Interviews, underwrites, and approves/denies loan applications based on lending authority limits. 16. Provides member service needs, i.e., Notary Public services, loan and savings account questions, and debt counseling. 17. If appropriately licensed, offer insurance products identified as ?Approved Products? in the Platform Program. 18. Maintain product sales averages, in accordance with department or branch goals. 19. Convert qualified referrals to new business in accordance with department or branch goals. 20. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3. Complete Denali Alaskan Federal Credit Union?s Product assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School Diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Good verbal and written communication skills. Basic 10-key calculator, computer and typing skills. Good interpersonal skills. | |
| STATUS: Full Time | GRADE: H (Minimum Yearly Pay: $25,168) |
Apply Online | |
| JOB TITLE: SR. FINANCIAL SERVICES OFFICER | |
| DEPARTMENT: Northway Mall Branch (Anchorage) | REPORTS TO: Assistant Branch Sales Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Performs a multifaceted retail-banking role to ?Create a Great Experience for all of our Members.? Sells and cross-sells the institution?s products and services through outbound calls, prospecting, and over-the-counter sales. Responsible for meeting monthly sales goals. Provides exceptional member service and demonstrates the ability to work well in a team-oriented environment. Performs duties ranging from sales to teller functions, new account openings, loan origination and selling fixed annuities. | |
| DUTIES AND RESPONSIBILITIES: 1. Sells credit union products and services. 2. Provides exceptional member service to Create a Great Experience for all credit union members. 3. Ensures proper controls are maintained over all aspects of branch operations. 4. Performs all paying and receiving functions (withdrawals, deposits, handling of negotiable instruments etc.) 5. Responsible for security and the maintenance of proper cash requirements in teller drawer. 6. Adheres to credit union guidelines (balancing, new accounts/loans, security). 7. Solicits new business through promotions at the branch, telephone and mail. Identifies member needs and sells appropriate credit union products. 8. Interviews loan applicants, assists with applications, answers basic loan questions. 9. Represents the credit union in a courteous and professional manner, through both dress and behavior. Delivers prompt efficient and accurate service to all credit union members. 10. Services existing members with retail banking needs to include teller transactions. 11. Follows appropriate credit union, regulatory and legal requirements. 12. Maintain product sales averages in accordance with department or branch goals. 13. Convert qualified referrals to new business in accordance with department or branch goals. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3. Complete Denali Alaskan Federal Credit Union?s product assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School Diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Should be familiar with data processing systems, personal computers,
accounting, lending. Excellent communication skills, both verbal and written, as well as interpersonal and public relations skills. Good understanding of regulations applicable to lending and deposit products. SKILL REQUIREMENTS 1. Sales oriented, outgoing and professional personality 2. Proven sales record 3. Creative 4. Conflict resolution 5. Listening, oral, and written communications 6. Detail oriented 7. Goal oriented 8. Initiative/self starter CANDIDATE PROFILE 1. Bright Verbal 2. Assertive 3. Approachable 4. Enthusiastic 5. Energetic OTHER REQUIREMENTS 1. Varying hours 2. Weekends TECHNICAL SKILLS: Microsoft Word Excel Fax, Calculator | |
| STATUS: Full Time | GRADE: G (Minimum Yearly Pay: $27,684) |
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| JOB TITLE: LOAN CONTROL RECOVERY OFFICER | |
| DEPARTMENT: Loan Control (Anchorage) | REPORTS TO: Loan Control Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Responsible for the collection, maintenance and handling of accounts associated with bankruptcy or other legal action. Must have 3 years of collection experience, including experience in bankruptcies and small claims action. | |
| DUTIES AND RESPONSIBILITIES: 1. Assist in the collection and maintenance of the charged-off loan portfolio. 2. Prepare and distribute court documents for Small Claims cases initiated by the Credit Union. 3. Prepare and distribute court documents associated with bankrupt accounts. 4. Work on a professional basis with attorneys, process servers, and repossession agents. 5. Input and maintain accurate and detailed documentation of all collection efforts, both verbal and written. 6. Handle frequent telephone and face-to-face contact with delinquent and bankrupt borrowers. 7. Determine the best method of collection for each account to produce the highest net recovery at the lowest possible cost. 8. Ensure that judgments issued by the court are recorded as warranted. 9. Pursue skips and judgments to insure all collection efforts have been exhausted. 10. Attend and participate in 341 Meeting of Creditors. 11. Prepare and file a Proof of Claim in bankruptcy court when required. 12. Prepare and file Reaffirmation Agreements in bankruptcy court whenever possible. 13. Maintain accurate tracking of bankrupt accounts for quarterly NCUA 5300 report. 14. File correspondence and legal documents in member files. 15. Ensure that all deadlines involving bankrupt and legal accounts are met. 16. Cross-sell other Credit Union products. 17. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Complete Denali Alaskan Federal Credit Union?s product assessment within 90 days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High school diploma or equivalent required. | |
| REQUIRED SPECIFIC SKILLS: Working knowledge of consumer lending documents and lien filing requirements preferred. Working knowledge of United States Judicial system, with an emphasis on small claims and bankruptcy courts required. Excellent oral and written communication skills. | |
| STATUS: Full Time | GRADE: F (Minimum Yearly Pay: $30,472) |
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| JOB TITLE: MEMBER BUSINESS LENDING LOAN SPECIALIST | |
| DEPARTMENT: Member Business Lending (Anchorage) | REPORTS TO: Member Business Lending Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide administrative support to the Member business Loan Department. Under the supervision of the MBL Manager, may prepare a variety of loan documents. Responsible for filing of appropriate documents in loan packages. Meets with members to assist in completing loan information and provides information relative to loan products, and upfront loan documentation. | |
| DUTIES AND RESPONSIBILITIES: 1. Assist borrowers in understanding the loan programs and completing the appropriate loan application. 2. Send and track the verifications and other necessary loan documents. 3. Package the loan documents in a specific order for underwriting. 4. Insure completeness of the loan package. 5. Prepares closing documents, and assists member with loan closing process. 6. Disburse loan funds after the loan closes, or after lien perfection. 7. Files all documents into the completed loan file for review. 8. Prepares request for deed of re-conveyance. 9. Loads loan information in the appropriate data basis including preparing the HMDA information. 10. Provides payoff quotes appropriate requesting parties. 11. Prepares and monitors insurance tracking. 12. May be responsible for preparing Credit Limit Adjustment report. 13. Adjusts/updates variable and adjustable rates as applicable. 14. Monthly loan volume tracking report. 15. Maintains adequate stock of application packages and orders supplies as needed. 16. Proof reading. 17. Maintains reconciliation of General Ledger accounts. 18. Works closely with mortgage and title companies 19. Monitors and reports internal and external cross-selling and sales incentives. 20. Other duties as may be deemed necessary by the department Manager. SERVI-STAR REQUIREMENTS: • Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. • Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. • Complete Denali Alaskan Federal Credit Union’s Product and Services Testing within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School Diploma or equivalent required. | |
| REQUIRED SPECIFIC SKILLS: Must have the ability to effectively analyze applications, financial statements, and credit profiles. Must possess knowledge of Federal and State regulations pertaining to real estate, able to use 10 key adding machines and have basic typing skills. Should be familiar with Microsoft Word and other PC applications.
| |
| STATUS: Full Time | GRADE: H (Minimum Yearly Pay: $25,168) |
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| JOB TITLE: MEMBER BUSINESS LENDING MANAGER | |
| DEPARTMENT: Member Business Lending (Anchorage) | REPORTS TO: Chief Lending Offiicer |
| EXEMPT: exe | FUNCTIONS SUPERVISED: Member Business Lending |
| SUMMARY DESCRIPTION: Supervises the Member Business Lending loan portfolio and Member Business Lending Loan Processor. Underwrites loans within assigned limits. Responsible for department documentation and regulatory compliance according to applicable laws and policies. Monitors loan portfolio. Provides full range of loan services to members. | |
| DUTIES AND RESPONSIBILITIES: 1. Manage Member Business Lending to include supervising, motivating, training and coaching personnel. 2. Create member first atmosphere in the department. 3. Maintain positive communications with the Credit Union departments and branches. 4. Assign accountability to staff and track progress. 5. Prepare and underwrite business loans within the assigned departments. 6. Monitor portfolio progress. 7. Manage the more complex credits in the portfolio. 8. Meet with members to discuss their borrowing needs. 9. Manage problem loans to minimize the Credit Union Strategic Plan. 10. Budget the income and expenses of the departments and meet budgetary goals. 11. Assist in the development of the Credit Union Strategic Plan. 12. Prepare loan projections and forecasts. 13. Keep management informed of new trends and developments. 14. Build new client relations. 15. Create new/revise existing policies and procedures. 16. Interactions with vendors who provide products and service areas accountability, thereby maximizing member and credit union benefit. 17. Ensure compliance with Federal, State and local regulations governs Member Business Lending. 18. Maintain all reports and pertinent documentation to administer member business loans. 19. Cross-sell applicable Credit Union services to new and existing members. SERVI-STAR REQUIREMENTS: • Complete Denali Alaskan Federal Credit Union’s Product Assessment within 90 days of employment with a score of 100%. (Note: This assessment may be taken as many times as needed to achieve this score) • Assist all subordinates in achieving a score of 100% or better on the Product Knowledge Assessment. • Assist all subordinates in achieving their Internal Service Standards as prescribed by each job description. | |
| REQUIRED EDUCATION: High School Diploma or equivalent required. Bachelor degree preferred. Additional experience or combination of education and experience may be substituted for the educational requirement. | |
| REQUIRED SPECIFIC SKILLS: Good communication skills, comfortable and confident in group situations. Good interpersonal skills. Ability to impart abstract elements and thoughts to others. Thorough understanding of all elements of the lending process.
| |
| STATUS: Full Time | GRADE: B (Minimum Yearly Pay: $53,248) |
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| JOB TITLE: BRANCH SPECIALIST (2 Part-time) | |
| DEPARTMENT: Juneau Branch (Juneau) | REPORTS TO: Branch Operations Supervisor |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Acts as Credit Union representative to the general public. Assists members with transactions. Opens new accounts and cross sells additional Credit Union Services to new/existing members. | |
| DUTIES AND RESPONSIBILITIES: 1.Performs all transactions with speed and accuracy. 2.May open new accounts by ensuring that proper documentation is completed and performs necessary data entries. 3.Refers and opens additional sub-accounts for members, i.e. checking, certificates, products, etc. 4.Balances cash and summarizes daily activity at close of business. 5.Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 6.Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1.Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey based on the service standards established by Denali Alaskan Federal Credit Union. 2.Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3.Complete Denali Alaskan Federal Credit Union?s product assessment prior to 6-month review with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High school diploma or equivalent. | |
| REQUIRED SPECIFIC SKILLS: Use of 10-key calculator. Basic typing skills. Should have some computer skills. | |
| STATUS: Full-time | GRADE: J (Minimum Yearly Pay: $20,800) |
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| JOB TITLE: LOAN ADMINISTRATION SPECIALIST | |
| DEPARTMENT: Loan Administration (Anchorage) | REPORTS TO: Loan Administration Director |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Track all consumer loans and documents of title. Process title work and UCC filings. Work related reports pertaining to new loans, paid loans, lenders insurance, credit insurance and dealer reserve refunds. Proper application of loan proceeds. Review loans for compliance and adherence to loan policy, guidelines and procedures. | |
| DUTIES AND RESPONSIBILITIES: 1. Maintain basic knowledge of consumer lending policies and regulations. 2. Review loans for loan compliance and adherence to loan policy, guidelines and procedures using check-back form. 3. Ensure perfection of liens for the Credit Union on all applicable consumer loans. 4. Submit and follow up on title work and UCC filings. 5. Process loan payoffs and other loan proceeds as instructed. 6. Release titles to dealers, financial institutions and members in a timely manner. 7. Work designated department reports. 8. Process CPI (Lenders Insurance), related information and issues. 9. Process collateral, credit and GAP insurance claims. 10. Utilize and maintain Excel spreadsheets and graphs used in the department. 11. Answer incoming calls, faxes and e-mails with immediate attention. 12. Open/sort mail. 13. Work with employees in a manner that affords professional courtesy and respect at all times. 14. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: • Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. • Complete Denali Alaskan Federal Credit Union’s product assessment within 90 days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School Diploma or equivalent required. | |
| REQUIRED SPECIFIC SKILLS: Use of 10-key calculator. Good typing skills/computer system skills. Working knowledge of filing. Ability to communicate well, both orally and in writing. Must be able to be contacted by telephone and able to work overtime, if required. | |
| STATUS: Full-time | GRADE: H (Minimum Yearly Pay: $25,168) |
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If you have any questions please call the HR department at (907) 257-7299.