Employment Opportunities
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Employment Opportunities |
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If you're looking for a rewarding career opportunity you've come to the right place. Denali Alaskan's employees enjoy an industry competitive salary scale, a great working atmosphere, and a generous benefits package. Here are some of the current job openings.
| JOB TITLE: MEMBER SERVICE SPECIALIST | |
| DEPARTMENT: LaTouche Branch Anchorage) | REPORTS TO: Dir. of Operations Training and Development |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Acts as Credit Union representative to the general public. Opens new accounts and cross sells additional Credit Union services to new and existing members. | |
| DUTIES AND RESPONSIBILITIES: 1. Opens new accounts by ensuring that proper documentation is completed and performs necessary data entries. 2. Opens additional sub-accounts for members, i.e. IRA, checking, and certificates. 3. Accepts stop payment requests and stop payment releases. 4. Processes request for bank wires, Western Union wires, and commercial money orders. 5. Answers member inquiries regarding accounts. Completes research request and provides explanation to member when required. 6. Cross-sells applicable Credit Union services to new and existing members, presenting necessary information as suited to the members? needs. 7. If appropriately licensed, offer insurance products identified as ?Approved Products? in the Platform Program. 8. Maintain product sales averages in accordance with department or branch goals. 9. Convert qualified referrals to new business in accordance with department or branch goals. 10. Performs other duties as assigned. 11. Must be able to cover any branch at any time. 12. Must be able to work flexible schedule. 13. Will be assigned to a home branch. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3. Complete Denali Alaskan Federal Credit Union?s product assessment within 90 days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School Diploma or Equivalent | |
| REQUIRED SPECIFIC SKILLS: Use of 10-key calculator. Basic typing skills. Should have some computer skills. | |
| STATUS: Full Time | GRADE: I (Minimum Yearly Pay: $22,880) |
Apply Online | |
| JOB TITLE: BRANCH SALES SUPERVISOR (035) | |
| DEPARTMENT: Northway Mall Branch (Anchorage) | REPORTS TO: Assistant Branch Sales Manager/Retail Sales Branch |
| EXEMPT: Yes | FUNCTIONS SUPERVISED: Branch Operations & Branch Personnel |
| SUMMARY DESCRIPTION: Performs a multi-faceted retail banking role to “Create a Great Experience for All of Our Members”. Supervises day-to-day activities of the branch with responsibility for direct supervision of staff and operations. Assists in development of staff through coaching and implementing plans for individual growth. Assists in establishing targets, monitoring and reporting branch and individual progress according to overall goals established by the Branch Management team. Identifies and solicits potential members and prospects for target members, and sells products to fulfill member needs. Implements methods to build member satisfaction and increase penetration of credit union products and services. Works as part of the Operations team to achieve established targets, and with other teammates to meet strategic goals of the Credit Union. | |
| DUTIES AND RESPONSIBILITIES: 1. Supervises the branch staff to achieve established goals. a. Assists in building a cohesive and effective team: Develops and trains staff and creates a motivating environment. b. Supervises staff and performs personnel processes for the branch, including payroll, performance supervision and policy compliance. 2. Has the responsibility for the effective day-to-day operations and meeting the growth objectives of the branch. a. Ensures all credit union policies, procedures and regulations are followed. b. Schedules staff to meet member and credit union needs. c. Ensures cross training of daily routine jobs to the entire staff for efficient branch operation. d. Provides results for tracking/reporting of branch activities and responsibilities. 3. Maintains control and individual accountability of cash and negotiable instruments. 4. Solicits new business through promotions inside and outside of the branch, and by telephone and mail. Identifies member needs and sells credit union products accordingly. 5. Serves as a mentor and role model for staff. Using coaching as primary tool, assists the individual team members in attaining their individual goals. 6. Acts as a loan officer and interviews, underwrites, and approves/declines lending applications, up to lending authority. 7. Delivers prompt, efficient, and accurate service to all credit union members, including teller transactions. 8. Follows appropriate institution regulatory and legal requirements. 9. Maintains a current and thorough knowledge of Credit Union information, including products, services and locations. 10. Represents the credit union in a courteous and professional manner, both in dress and behavior. 11. Actively contributes to the success of the Credit Union by working positively with teammates and supporting achievement of organizational goals. 12. If appropriately licensed, offer insurance products identified as “Approved Products” in the Platform Program. 13. Use coaching as the primary tool for changing staff performance by holding regular coaching sessions and documenting results. 14. Performs other duties as assigned SERVI STAR REQUIREMENTS: • Completes Denali Alaskan Federal Credit Union’s Product Knowledge Assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score.) • Assists staff in achieving a score of 100% on the Product Knowledge Assessment. • Assists staff in achieving their Quality Loop Standard as prescribed by each job description. • Assists staff in achieving Sales Standards as established by Denali Alaskan Federal Credit Union. • Maintains a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. | |
| REQUIRED EDUCATION: High school diploma or equivalent required. Bachelor degree in Business Administration or related field preferred. | |
| REQUIRED SPECIFIC SKILLS: Excellent verbal and written communication skills, and outgoing professional demeanor/appearance required. Demonstrated sales and public relations skills, practical knowledge of sales techniques and processes, and ability to work with a team to achieve results. Working knowledge of accounting, lending and budgeting. Excellent understanding of regulations applicable to lending and deposit products. Ability to delegate, coach and motivate employees effectively. Self starter and excellent organizational skills with ability to prioritize, multi-task and Work in a fast-paced environment. Ability to make sound credit decisions.
Must possess, or be able to attain within a specified time period, State of Alaska insurance certification for selling credit life/disability insurance, mechanical breakdown insurance and annuities. Proficient in use of standard office equipment and computer software programs, including Microsoft Word and Excel; knowledge of other financial service software a plus. Must possess a valid State of Alaska Drivers License and clean driving record. Ability to work a rotating schedule over a seven-day a week period. | |
| STATUS: Full Time | GRADE: E (Minimum Yearly Pay: $35,048) |
Apply Online | |
| JOB TITLE: FINANCIAL SERVICES OFFICER (Fairbanks) | |
| DEPARTMENT: Johansen Wal-Mart (Fairbanks) | REPORTS TO: Assistant Branch Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide excellent member service via phones, e-mail, web access, and facsimile to new, existing and potential members. Provide specific account information accessed through multiple on-line computer systems. Creates member or prospect confidence while conducting transactions through effective communication of product information. Aggressive and effective cross-selling of Credit Union products to new, existing and potential members. Must possess, or be able to attain within a specified time period, State Insurance Certification for selling Credit Life/Disability insurance, as well as successful completion of required training, as outlined on page A of this job description. | |
| DUTIES AND RESPONSIBILITIES: 1. Cross-sells appropriate CU services to new, existing and potential members. Follows all established selling behaviors and sets an example for coworkers. 2. Communicates effectively and continually with the Assistant Branch Manager. 3. Responsible for the quality and accuracy of loan and member service transactions. 4. Complies with and keeps abreast of established policies, procedures, and applicable regulations. 5. Assures that the work station is maintained in a neat & clean manner with appropriately stocked sales aids, supplies and visual materials as directed by marketing. 6. Actively participates in the established business development plan for the branch. Assists in implementing new products or programs to provide better member service and stimulate new growth within the branch. 7. Participates in scheduled sales meetings for staff which provide education and updates on all products and services and expected selling behaviors. 8. Makes suggestions to the Assistant Branch Manager for providing excellent member services and improving operating procedures for better efficiency. 9. Projects a professional and positive image of the Credit Union through personal grooming, dress and behavior. 10. Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 11. Opens new accounts and sub-accounts by ensuring that proper documentation is completed and performs necessary data entries. 12. Prepares and closes consumer loans. 13. Answers member inquiries regarding accounts. 14. Responds to member inquiries regarding rates, various loan and deposit programs, and used vehicle values (NADA and Kelley Blue Book). 15. Interviews, underwrites, and approves/denies loan applications based on lending authority limits. 16. Provides member service needs, i.e., Notary Public services, loan and savings account questions, and debt counseling. 17. If appropriately licensed, offer insurance products identified as “Approved Products” in the Platform Program. 18. Maintain product sales averages, in accordance with department or branch goals. 19. Convert qualified referrals to new business in accordance with department or branch goals. 20. Performs other duties as assigned. | |
| REQUIRED EDUCATION: High school Diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Good verbal and written communication skills. Basic 10-key calculator, computer and typing skills. Good interpersonal skills.
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| STATUS: Full Time | GRADE: H (Minimum Yearly Pay: $25,168) |
Apply Online | |
| JOB TITLE: BRANCH SPECIALIST (Anchorage - Part-time) | |
| DEPARTMENT: Minnesota Branch (Anchorage) | REPORTS TO: Senior Teller / Branch Operations Supervisor |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Acts as Credit Union ambassador to the general public. Assists members with transactions. May open new accounts and cross sell additional Credit Union Services to new/existing members. Creates member or prospect confidence while conducting transactions through effective communication of product information. | |
| DUTIES AND RESPONSIBILITIES: 1. Performs all transactions with speed and accuracy. 2. May open new accounts by ensuring that proper documentation is completed and performs necessary data entries. 3. Refers and opens additional sub-accounts for members, i.e. checking, certificates, products, etc. 4. Balances cash and summarizes daily activity at close of business. 5. Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 6. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3. Complete Denali Alaskan Federal Credit Union?s Products and Services Testing within 90 days of employment with a score of 100%. (Note: This assessment may be taken as many times as needed to achieve this score.) | |
| REQUIRED EDUCATION: High school diploma or equivalent required. | |
| REQUIRED SPECIFIC SKILLS: Use of 10-key calculator. Basic typing skills. Should have some computer skills. | |
| STATUS: Part-time | GRADE: J (Minimum Yearly Pay: $20,800) |
Apply Online | |
| JOB TITLE: FINANCIAL SERVICES OFFICER (Fairbanks) | |
| DEPARTMENT: Johansen Wal-Mart (Fairbanks) | REPORTS TO: Assistant Branch Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide excellent member service via phones, e-mail, web access, and facsimile to new, existing and potential members. Provide specific account information accessed through multiple on-line computer systems. Creates member or prospect confidence while conducting transactions through effective communication of product information. Aggressive and effective cross-selling of Credit Union products to new, existing and potential members. Must possess, or be able to attain within a specified time period, State Insurance Certification for selling Credit Life/Disability insurance, as well as successful completion of required training, as outlined on page A of this job description. | |
| DUTIES AND RESPONSIBILITIES: 1. Cross-sells appropriate CU services to new, existing and potential members. Follows all established selling behaviors and sets an example for coworkers. 2. Communicates effectively and continually with the Assistant Branch Manager. 3. Responsible for the quality and accuracy of loan and member service transactions. 4. Complies with and keeps abreast of established policies, procedures, and applicable regulations. 5. Assures that the work station is maintained in a neat & clean manner with appropriately stocked sales aids, supplies and visual materials as directed by marketing. 6. Actively participates in the established business development plan for the branch. Assists in implementing new products or programs to provide better member service and stimulate new growth within the branch. 7. Participates in scheduled sales meetings for staff which provide education and updates on all products and services and expected selling behaviors. 8. Makes suggestions to the Assistant Branch Manager for providing excellent member services and improving operating procedures for better efficiency. 9. Projects a professional and positive image of the Credit Union through personal grooming, dress and behavior. 10. Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 11. Opens new accounts and sub-accounts by ensuring that proper documentation is completed and performs necessary data entries. 12. Prepares and closes consumer loans. 13. Answers member inquiries regarding accounts. 14. Responds to member inquiries regarding rates, various loan and deposit programs, and used vehicle values (NADA and Kelley Blue Book). 15. Interviews, underwrites, and approves/denies loan applications based on lending authority limits. 16. Provides member service needs, i.e., Notary Public services, loan and savings account questions, and debt counseling. 17. If appropriately licensed, offer insurance products identified as “Approved Products” in the Platform Program. 18. Maintain product sales averages, in accordance with department or branch goals. 19. Convert qualified referrals to new business in accordance with department or branch goals. 20. Performs other duties as assigned. | |
| REQUIRED EDUCATION: High school Diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Good verbal and written communication skills. Basic 10-key calculator, computer and typing skills. Good interpersonal skills.
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| STATUS: Full Time | GRADE: H (Minimum Yearly Pay: $25,168) |
Apply Online | |
| JOB TITLE: FINANCIAL SERVICES OFFICER (Anchorage) | |
| DEPARTMENT: Financial Center Branch (Anchorage) | REPORTS TO: Assistant Branch Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide excellent member service via phones, e-mail, web access, and facsimile to new, existing and potential members. Provide specific account information accessed through multiple on-line computer systems. Creates member or prospect confidence while conducting transactions through effective communication of product information. Aggressive and effective cross-selling of Credit Union products to new, existing and potential members. Must possess, or be able to attain within a specified time period, State Insurance Certification for selling Credit Life/Disability insurance, as well as successful completion of required training, as outlined on page A of this job description. | |
| DUTIES AND RESPONSIBILITIES: 1. Cross-sells appropriate CU services to new, existing and potential members. Follows all established selling behaviors and sets an example for coworkers. 2. Communicates effectively and continually with the Assistant Branch Manager. 3. Responsible for the quality and accuracy of loan and member service transactions. 4. Complies with and keeps abreast of established policies, procedures, and applicable regulations. 5. Assures that the work station is maintained in a neat & clean manner with appropriately stocked sales aids, supplies and visual materials as directed by marketing. 6. Actively participates in the established business development plan for the branch. Assists in implementing new products or programs to provide better member service and stimulate new growth within the branch. 7. Participates in scheduled sales meetings for staff which provide education and updates on all products and services and expected selling behaviors. 8. Makes suggestions to the Assistant Branch Manager for providing excellent member services and improving operating procedures for better efficiency. 9. Projects a professional and positive image of the Credit Union through personal grooming, dress and behavior. 10. Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 11. Opens new accounts and sub-accounts by ensuring that proper documentation is completed and performs necessary data entries. 12. Prepares and closes consumer loans. 13. Answers member inquiries regarding accounts. 14. Responds to member inquiries regarding rates, various loan and deposit programs, and used vehicle values (NADA and Kelley Blue Book). 15. Interviews, underwrites, and approves/denies loan applications based on lending authority limits. 16. Provides member service needs, i.e., Notary Public services, loan and savings account questions, and debt counseling. 17. If appropriately licensed, offer insurance products identified as “Approved Products” in the Platform Program. 18. Maintain product sales averages, in accordance with department or branch goals. 19. Convert qualified referrals to new business in accordance with department or branch goals. 20. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: • Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. • Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. • Complete Denali Alaskan Federal Credit Union’s Product assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score.) | |
| REQUIRED EDUCATION: High school Diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Good verbal and written communication skills. Basic 10-key calculator, computer and typing skills. Good interpersonal skills.
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| STATUS: Full Time | GRADE: H (Minimum Yearly Pay: $25,168) |
Apply Online | |
| JOB TITLE: SR. FINANCIAL SERVICES OFFICER (035) | |
| DEPARTMENT: Northway Mall Branch | REPORTS TO: Assistant Branch Sales Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Performs a multifaceted retail-banking role to “Create a Great Experience for all of our Members.” Sells and cross-sells the institution’s products and services through outbound calls, prospecting, and over-the-counter sales. Responsible for meeting monthly sales goals. Provides exceptional member service and demonstrates the ability to work well in a team-oriented environment. Performs duties ranging from sales to teller functions, new account openings, loan origination and selling fixed annuities. | |
| DUTIES AND RESPONSIBILITIES: 1. Sells credit union products and services. 2. Provides exceptional member service to “Create a Great Experience” for all credit union members. 3. Ensures proper controls are maintained over all aspects of branch operations. 4. Performs all paying and receiving functions (withdrawals, deposits, handling of negotiable instruments etc.) 5. Responsible for security and the maintenance of proper cash requirements in teller drawer. Adheres to credit union guidelines (balancing, new account/loans, security). 6. Solicits new business through promotions at the branch, telephone and mail. Identifies member needs and sells appropriate credit union products. 7. Interviews loan applicants, assists with applications, answers basic loan questions. 8. Represents the credit union in a courteous and professional manner, through both dress and behavior. Delivers prompt efficient and accurate service to all credit union members. 9. Services existing members with retail banking needs to include teller transactions. 10. Follows appropriate credit union, regulatory and legal requirements. 11. Maintain product sales averages in accordance with department or branch goals. 12. Convert qualified referrals to new business in accordance with department or branch goals. SERVI-STAR REQUIREMENTS: • Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. • Complete Denali Alaskan Federal Credit Union’s product assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score.) | |
| REQUIRED EDUCATION: High school diploma or equivalent required. Bachelors degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Should be familiar with data processing systems, personal computers, accounting, lending. Excellent communication skills, both verbal and written, as well as interpersonal and public relations skills. Good understanding of regulations applicable to lending and deposit products. | |
| STATUS: Full Time | GRADE: G (Minimum Yearly Pay: $27,684) |
Apply Online | |
| JOB TITLE: RETAIL SALES BRANCH MANAGER | |
| DEPARTMENT: Southside Wal Mart (Anchorage) | REPORTS TO: VP Operations Support |
| EXEMPT: Exe | FUNCTIONS SUPERVISED: Branch Operations & Branch Personnel |
| SUMMARY DESCRIPTION: Performs a multifaceted retail-banking role to “Create a Great Experience for All of Our Members.” Manages day-to-day activities of the branch with responsibility for direct supervision of staff and operations. Responsible for all retail sales and promotional functions of the branch to achieve identified goals. Develops staff through coaching and implementing plans for individual growth. Establish targets, monitors and reports branch and individual progress according to overall goals established by the AVP Branch Sales and Service. Identifies and solicits potential members and prospects for target members, and sells products to fulfill member needs. Implements methods to build member satisfaction and increase penetration of credit union products and services. Works as part of the Operations team to achieve established targets, and with other managers to meet strategic goals of the Credit Union. | |
| DUTIES AND RESPONSIBILITIES: > Manages the branch staff to achieve established goals. 1. Builds a cohesive and effective team: Develops and trains staff and creates a motivating environment. 2. Holds weekly branch meetings to communicate progress towards year-end goals; conducts staff coaching sessions 3. Sets performance and sales standards for staff and branch 4. Supervises staff and manages personnel processes for the branch, including staff selection, payroll, performance management and policy compliance. > Has the responsibility for the effective day-to-day operations and meeting the growth objectives of the branch. a) Ensures all credit union policies, procedures, and regulations are followed. b) Schedules staff to meet member and credit union needs. c) Ensures cross training of daily routine jobs to the entire staff for efficient branch operation. d) Tracks/Reports results of branch activities and responsibilities. e) Works with the VP Operations for develop annual budgets and plans for the branch. > Solicits new business through promotions inside and outside of the branch, and by telephone and mail. Identifies member needs and sells credit union products accordingly. > Serves as a mentor and role model for staff. Assists the individual team members in attaining their individual goals. > Monitors individual performance based on established branch and individual goals. > Acts as a loan officer and interviews, underwrites and approves/declines lending applications, up to lending authority. > Delivers prompt, efficient, and accurate service to all credit union members, including teller transactions. > Develops and implements the branch promotional calendar. > Follows appropriate institution, regulatory and legal requirements. > Maintains a current and thorough knowledge of Credit Union information, including products, services and locations. > Represents the credit union in a courteous and professional manner, both in dress and behavior. > Actively contributes to the success of the Credit Union by working positively with staff and managers, and supporting achievement of organizational goals. > Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Completes Denali Alaskan Federal Credit Union’s Coaching Training Program within the first 90 days of employment. 2. Completes Denali Alaskan Federal Credit Union’s Product Knowledge Assessment within 90 days of employment with a score of 100%. (Note this assessment may be taken as many times as needed to achieve this score.) 3. Assists staff in achieving a score of 100% on the Product Knowledge Assessment. 4. Assists staff in achieving their Quality Loop Standard as prescribed by each job description. 5. Assists staff in achieving Sales Standards as established by Denali Alaskan Federal Credit Union. 6. Assists staff in achieving Internal Service Standards as prescribed by each job description. 7. Maintains a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. | |
| REQUIRED EDUCATION: Bachelor’s degree in Business Administration or related field. Four years related management experience at a similar size financial institution with some related college courses may be substituted. High school diploma mandatory. | |
| REQUIRED SPECIFIC SKILLS: Excellent verbal and written communication skills, and outgoing professional demeanor/appearance required. Demonstrated sales and public relations skills, practical knowledge of sales techniques and processes, and ability to work with a team to achieve results. Working knowledge of accounting, lending and budgeting. Excellent understanding of regulations applicable to lending and deposit products. Ability to delegate, coach and motivate employees effectively. Self-starter and excellent organizational skills with ability to prioritize, multi-task and work in a fast-paced environment. Ability to make sound credit decisions.
Must possess, or be able to attain within a specified time period, State of Alaska insurance certification for selling credit life/disability insurance, mechanical breakdown insurance and annuities. Proficient in use of standard office equipment and computer software programs, including Microsoft Word and Excel; knowledge of other financial service software a plus. Must possess a valid State of Alaska Drivers License and clean driving record. Ability to work a rotating schedule over a seven-day a week period. Physical Requirements: Office mobility required. Must possess sufficient manual dexterity to skillfully operate standard office equipment. Corrected vision and hearing in normal range. A telephone device to enhance hearing will be provided if needed. Must be able to physically lift up to thirty-five pounds. May require use of handcart or other device for the transportation of materials. | |
| STATUS: Full Time | GRADE: C (Minimum Yearly Pay: $46,280) |
Apply Online | |
| JOB TITLE: FINANCIAL SERVICES OFFICER | |
| DEPARTMENT: Operations Support | REPORTS TO: Assistant Branch Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide excellent member service via phones, e-mail, web access, and facsimile to new, existing and potential members. Provide specific account information accessed through multiple on-line computer systems. Creates member or prospect confidence while conducting transactions through effective communication of product information. Aggressive and effective cross-selling of Credit Union products to new, existing and potential members. Must possess, or be able to attain within a specified time period, State Insurance Certification for selling Credit Life/Disability insurance, as well as successful completion of required training, as outlined on page A of this job description. | |
| DUTIES AND RESPONSIBILITIES: 1. Cross-sells appropriate CU services to new, existing and potential members. Follows all established selling behaviors and sets an example for coworkers. 2. Communicates effectively and continually with the Assistant Branch Manager. 3. Responsible for the quality and accuracy of loan and member service transactions. 4. Complies with and keeps abreast of established policies, procedures, and applicable regulations. 5. Assures that the work station is maintained in a neat & clean manner with appropriately stocked sales aids, supplies and visual materials as directed by marketing. 6. Actively participates in the established business development plan for the branch. Assists in implementing new products or programs to provide better member service and stimulate new growth within the branch. 7. Participates in scheduled sales meetings for staff which provide education and updates on all products and services and expected selling behaviors. 8. Makes suggestions to the Assistant Branch Manager for providing excellent member services and improving operating procedures for better efficiency. 9. Projects a professional and positive image of the Credit Union through personal grooming, dress and behavior. 10. Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 11. Opens new accounts and sub-accounts by ensuring that proper documentation is completed and performs necessary data entries. 12. Prepares and closes consumer loans. 13. Answers member inquiries regarding accounts. 14. Responds to member inquiries regarding rates, various loan and deposit programs, and used vehicle values (NADA and Kelley Blue Book). 15. Interviews, underwrites, and approves/denies loan applications based on lending authority limits. 16. Provides member service needs, i.e., Notary Public services, loan and savings account questions, and debt counseling. 17. If appropriately licensed, offer insurance products identified as “Approved Products” in the Platform Program. 18. Maintain product sales averages, in accordance with department or branch goals. 19. Convert qualified referrals to new business in accordance with department or branch goals. 20. Performs other duties as assigned. Servi-Star Requirements 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3. Complete Denali Alaskan Federal Credit Union’s Product assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score.) | |
| REQUIRED EDUCATION: High school Diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Good verbal and written communication skills. Basic 10-key calculator, computer and typing skills. Good interpersonal skills.
| |
| STATUS: Full Time | GRADE: H (Minimum Yearly Pay: $25,168) |
Apply Online | |
| JOB TITLE: FINANCIAL SERVICES OFFICER (030) | |
| DEPARTMENT: Abbott Branch | REPORTS TO: Assistant Branch Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide excellent member service via phones, e-mail, web access, and facsimile to new, existing and potential members. Provide specific account information accessed through multiple on-line computer systems. Creates member or prospect confidence while conducting transactions through effective communication of product information. Aggressive and effective cross-selling of Credit Union products to new, existing and potential members. Must possess, or be able to attain within a specified time period, State Insurance Certification for selling Credit Life/Disability insurance, as well as successful completion of required training, as outlined on page A of this job description. | |
| DUTIES AND RESPONSIBILITIES: 1. Cross-sells appropriate CU services to new, existing and potential members. Follows all established selling behaviors and sets an example for coworkers. 2. Communicates effectively and continually with the Assistant Branch Manager. 3. Responsible for the quality and accuracy of loan and member service transactions. 4. Complies with and keeps abreast of established policies, procedures, and applicable regulations. 5. Assures that the work station is maintained in a neat & clean manner with appropriately stocked sales aids, supplies and visual materials as directed by marketing. 6. Actively participates in the established business development plan for the branch. Assists in implementing new products or programs to provide better member service and stimulate new growth within the branch. 7. Participates in scheduled sales meetings for staff which provide education and updates on all products and services and expected selling behaviors. 8. Makes suggestions to the Assistant Branch Manager for providing excellent member services and improving operating procedures for better efficiency. 9. Projects a professional and positive image of the Credit Union through personal grooming, dress and behavior. 10. Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 11. Opens new accounts and sub-accounts by ensuring that proper documentation is completed and performs necessary data entries. 12. Prepares and closes consumer loans. 13. Answers member inquiries regarding accounts. 14. Responds to member inquiries regarding rates, various loan and deposit programs, and used vehicle values (NADA and Kelley Blue Book). 15. Interviews, underwrites, and approves/denies loan applications based on lending authority limits. 16. Provides member service needs, i.e., Notary Public services, loan and savings account questions, and debt counseling. 17. If appropriately licensed, offer insurance products identified as ?Approved Products? in the Platform Program. 18. Maintain product sales averages, in accordance with department or branch goals. 19. Convert qualified referrals to new business in accordance with department or branch goals. 20. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3. Complete Denali Alaskan Federal Credit Union?s Product assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School Diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Good verbal and written communication skills. Basic 10-key calculator, computer and typing skills. Good interpersonal skills. | |
| STATUS: Full Time | GRADE: H (Minimum Yearly Pay: $25,168) |
Apply Online | |
| JOB TITLE: SR. FINANCIAL SERVICES OFFICER (040) | |
| DEPARTMENT: Eagle River Wal Mart Branch | REPORTS TO: Assistant Branch Sales Manager |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Performs a multifaceted retail-banking role to “Create a Great Experience for all of our Members.” Sells and cross-sells the institution’s products and services through outbound calls, prospecting, and over-the-counter sales. Responsible for meeting monthly sales goals. Provides exceptional member service and demonstrates the ability to work well in a team-oriented environment. Performs duties ranging from sales to teller functions, new account openings, loan origination and selling fixed annuities. | |
| DUTIES AND RESPONSIBILITIES: 1. Sells credit union products and services. 2. Provides exceptional member service to “Create a Great Experience” for all credit union members. 3. Ensures proper controls are maintained over all aspects of branch operations. 4. Performs all paying and receiving functions (withdrawals, deposits, handling of negotiable instruments etc.) 5. Responsible for security and the maintenance of proper cash requirements in teller drawer. Adheres to credit union guidelines (balancing, new accounts/loans, security). 6. Solicits new business through promotions at the branch, telephone and mail. Identifies member needs and sells appropriate credit union products. 7. Interviews loan applicants, assists with applications, answers basic loan questions. 8. Represents the credit union in a courteous and professional manner, through both dress and behavior. Delivers prompt efficient and accurate service to all credit union members. 9. Services existing members with retail banking needs to include teller transactions. 10. Follows appropriate credit union, regulatory and legal requirements. 11. Maintain product sales averages in accordance with department or branch goals. 12. Convert qualified referrals to new business in accordance with department or branch goals. | |
| REQUIRED EDUCATION: High School Diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Should be familiar with data processing systems, personal computers, accounting, lending. Excellent communication skills, both verbal and written, as well as interpersonal and public relations skills. Good understanding of regulations applicable to lending and deposit products. | |
| STATUS: Full Time | GRADE: G (Minimum Yearly Pay: $27,684) |
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| JOB TITLE: FINANCIAL SERVICES OFFICER (013) | |
| DEPARTMENT: LaTouche Branch (Anchorage) | REPORTS TO: Assistant Branch Manager/Retail Sales Branch Manag |
| EXEMPT: No | FUNCTIONS SUPERVISED: None |
| SUMMARY DESCRIPTION: Provide excellent member service via phones, e-mail, web access, and facsimile to new, existing and potential members. Provide specific account information accessed through multiple on-line computer systems. Creates member or prospect confidence while conducting transactions through effective communication of product information. Aggressive and effective cross-selling of Credit Union products to new, existing and potential members. Must possess, or be able to attain within a specified time period, State Insurance Certification for selling Credit Life/Disability insurance, as well as successful completion of required training, as outlined on page A of this job description. | |
| DUTIES AND RESPONSIBILITIES: 1. Cross-sells appropriate CU services to new, existing and potential members. Follows all established selling behaviors and sets an example for coworkers. 2. Communicates effectively and continually with the Assistant Branch Manager. 3. Responsible for the quality and accuracy of loan and member service transactions. 4. Complies with and keeps abreast of established policies, procedures, and applicable regulations. 5. Assures that the work station is maintained in a neat & clean manner with appropriately stocked sales aids, supplies and visual materials as directed by marketing. 6. Actively participates in the established business development plan for the branch. Assists in implementing new products or programs to provide better member service and stimulate new growth within the branch. 7. Participates in scheduled sales meetings for staff which provide education and updates on all products and services and expected selling behaviors. 8. Makes suggestions to the Assistant Branch Manager for providing excellent member services and improving operating procedures for better efficiency. 9. Projects a professional and positive image of the Credit Union through personal grooming, dress and behavior. 10. Actively contributes to the success of the Credit Union by working positively within the department and with co-workers. 11. Opens new accounts and sub-accounts by ensuring that proper documentation is completed and performs necessary data entries. 12. Prepares and closes consumer loans. 13. Answers member inquiries regarding accounts. 14. Responds to member inquiries regarding rates, various loan and deposit programs, and used vehicle values (NADA and Kelley Blue Book). 15. Interviews, underwrites, and approves/denies loan applications based on lending authority limits. 16. Provides member service needs, i.e., Notary Public services, loan and savings account questions, and debt counseling. 17. If appropriately licensed, offer insurance products identified as ?Approved Products? in the Platform Program. 18. Maintain product sales averages, in accordance with department or branch goals. 19. Convert qualified referrals to new business in accordance with department or branch goals. 20. Performs other duties as assigned. SERVI-STAR REQUIREMENTS: 1. Maintain a staff satisfaction rating of 4.0 out of 5.0 using the Internal Service Survey and based on the service standards established by Denali Alaskan Federal Credit Union. 2. Maintain a member satisfaction rating of 6.0 out of 7.0 using the Quality Loop Software and based on the service standards established by Denali Alaskan Federal Credit Union. 3. Complete Denali Alaskan Federal Credit Union?s Product assessment within 90 days of employment with a score of 100%. (Note: this assessment may be taken as many times as needed to achieve this score). | |
| REQUIRED EDUCATION: High School diploma or equivalent required. Bachelor Degree preferred. | |
| REQUIRED SPECIFIC SKILLS: Good verbal and written communication skills. Basic 10-key calculator, computer and typing skills. Good interpersonal skills.
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| STATUS: Full-time | GRADE: H (Minimum Yearly Pay: $25,168) |
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If you have any questions please call the HR department at (907) 257-7299.