Personal Computer Banking FAQ
How do I log on to Personal Computer Banking?
First, you must enroll in Personal Computer Banking. When you click on the “enroll” button on the home page, you’ll go to a form. When the form is completed and submitted, Denali Alaskan will send you (via U.S. Mail) a PIN to use for your account access. You can then use this PIN as part of the Secure Sign-on enrollment process, to get access to your accounts.
(NOTE: If you are already a Personal Computer Banking member, you must enroll for the new Secure Sign-on process before you can log in. For more details, go to the tutorial or view our "flash" demos showing how to enroll or sign-in after enrolling.)
How do I safely log off of Personal Computer Banking?
To log off safely, click on “sign-off” and we recommend that you close the browser window.
This is my first time using Personal Computer Banking. What is my Password?
You must enroll for Personal Compute Banking; Denali Alaskan will mail you a Personal Identification Number (PIN) to allow you access to your accounts on-line. You can then use this PIN to begin the Secure Sign-on enrollment process, so you may have on-line access to your account.
Who do I call if I forget my Member Number/User Name and/or Password?
Please contact our Member Contact Center at 257-7200, option 3, or toll-free at 800/764-1123, option 3.
What are the system requirements to use Personal Computer Banking?
- Personal computer
- 28.8 bps or faster modem
- Web browser (Internet Explorer 6.0, Netscape 7.0, or higher)
- Internet access
Is there a fee to use Personal Computer Banking?
There is no fee to use Personal Computer Banking. It is a free service.
How do I view my accounts?
To view your accounts, please log on to Personal Computer Banking. Then click on the “accounts” button or link on that page.
How to make a loan payment?
Once you are logged into Personal Computer Banking, click on “transfer.” Choose the account that you are transferring from. Then, choose the account or loan you are transferring to. Enter the transfer amount and click on “next.” To confirm the transaction, enter your password and click on “finish.”
II.
Why did my login page change?
Security is always our first priority when is comes to you and your account. This new login procedure will increase security by three fold. It will reduce the risk that unwanted people will access your account and your information. In addition, this procedure will make Denali Alaskan Federal Credit Union compliant with the latest Multi-Factor Authentication guidelines from the Federal Financial Institutions Examination Council (FFIEC).
The login process is changing in three ways:
- Login will become a multiple step process instead of the one-step process directly from our home page. You now enter your Member Number and random Security Code before entering your password.
- During registration, you will be asked to enter four Security Questions and corresponding Security Answers as well as a Security Image.
- If you do not register your computer, you will be asked to answer a Security Question.
What is the Security Code?
The security code is an extra security measure used to eliminate fraudsters from randomly selecting account numbers.
What is the Security Image?
The Security Image is used to help you identify Denali Alaskan Federal Credit Union's Personal Computer Banking as a legitimate site. The text word or phrase you select will be converted to an image. When you log into Personal Computer Banking, you will see the Security Image with Denali Alaskan Federal Credit Union watermark logo behind it. The Security Image must be 6 to 20 alphanumeric characters and CANNOT contain < > / \ ; " ' ( ). (Please do not enter any Passwords or your Social Security Number.)
What if I forget my Password or my Security Question answers?
Please contact the Member Contact Center at 257-7200, option 3, or at 800/764-1123, option 3. Our staff will have to un-enroll you, which will require you to re-enroll in the secure sign-on process.
What does "Register This Computer" mean?
If you choose to register your computer, you will not be prompted to answer one of the Security Questions you set up during enrollment. You will still have to enter in your Member Number/User Name, the random Security Code & Password. You can register your computer after you have completed the initial enrollment. The system uses information about the member’s hardware and software to recognize a registered computer. If you delete your cookies on your computer, you will have to re-register the computer.
What does "Do Not Register This Computer" mean?
If you are using a public computer (kiosks, cafes, etc...) that is accessed by many users, we recommend that you do not register your account on this computer. We only recommend you register your personal computer at home or at work.
Can I register on another computer?
Yes. You can register your account on more than one computer.
Can my spouse, children, and I register on the same computer?
Yes. You can register numerous accounts on the same computer. This will bypass the security questions when you log in.
Do I have to re-register my computer when I delete my cookies?
Yes. The system uses your computer hardware and software information to recognize you are a legitimate user. If you delete your cookies, the information is no longer available to authenticate your login. You will be prompted to answer one of your security questions.
Why do I have to register again when I use a separate browser on the same computer to access Personal Computer Banking?
When you register your account on a certain computer it stores software and hardware information used to access Personal Computer Banking. The system stores information like your browser (Internet Explorer, Netscape, etc.) and operating system (Windows XP, 2000, Macintosh, etc.). If you access Personal Computer Banking with anything different for future logins, you are required to register the new system information.
Can I change my Security Questions and/or my Security Phrase?
Yes. Log into Personal Computer Banking and click on the "More Features" button. You will see a new button available to you labeled MFA, which means “Multi-Factor Authentication.” Use this button to access your additional features of the Secure Sign-on system.
Will I still have access to all the same accounts online?
Yes. This process only affects how you login, not your accounts.
Why all this attention to the login process?
While the chances of identity theft or monetary loss are slim, there are active malicious entities on the Internet that look to fraudulently gain from unsuspecting individuals. One of the most popular methods of fraud is through impersonating individuals during the login process. It is our intention to make this process as difficult as possible for these fraudsters while keeping your experience as hassle-free as possible.
Why can't I use certain words like "drop" as part of my security answer?
There are certain words used by hackers to wipe out data. Therefore, the following words are restricted:
- select
- delete
- update
- insert
- drop
- null
For more information, please call the Member Contact Center at 257-7200, option 3, or toll-free at 800/764-1123, option 3. You may also e-mail us at info@denalifcu.com.
