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Your Security Is Our Concern

 

As part of Denali Alaskan’s Above & Beyond commitment to your financial success, we have developed this page to help you protect your account security.

 

Avoid holiday shopping scams

Credit card and laptopThe Cyber Division of the Federal Bureau of Investigation reminds consumers that cyber criminals use aggressive and creative ways to defraud consumers during the busy holiday shopping season. Deals that sound too good to be true probably are, says the Bureau.

 

The Bureau advises shoppers to be vigilant in protecting their credit card and other personal information when conducting online transactions. This includes recognizing unsolicited emails and being cautious when emails ask recipients to send personal information, click embedded links or download attachments.

 

Following a few tips can help ensure a safe holiday shopping experience for you.

 

Tips

Here are some additional tips you can use to avoid becoming a victim of cyber fraud:

  • Check your credit card statement routinely.
  • Protect your credit card numbers from “wandering eyes”.
  • Do not respond to unsolicited (spam) e-mail.
  • Do not click on links contained within an unsolicited e-mail.
  • Be cautious of e-mail claiming to contain pictures in attached files, as the files may contain viruses. Only open attachments from known senders. Scan the attachments for viruses if possible.
  • Avoid filling out forms contained in e-mail messages that ask for personal information.
  • Always compare the link in the e-mail to the link you are actually directed to and determine if they actually match and lead you to a legitimate site.
  • Log on directly to the official website for the business identified in the e-mail, instead of “linking” to it from an unsolicited e-mail. If the e-mail appears to be from your bank, credit card issuer, or other company you deal with frequently, your statements or official correspondence from the business will provide the proper contact information.
  • If you are requested to act quickly or there is an emergency, it may be a scam. Fraudsters create a sense of urgency to get you to act quickly.
  • Verify any requests for personal information from any business or financial institution by contacting them using the main contact information on their official website.
  • Remember if it looks too good to be true, it probably is.

Source: Federal Bureau of Investigation Cyber Division

Get more tips from the FBI Cyber Division

 

Protect your Online Account

The best way to keep your online access secure is to update your web browser.  You may access your account by using a variety of browsers, such as Internet Explorer, Safari, Firefox or Chrome.  However, older browsers may not have updated security measures, so please make sure you are using the most up-to-date version of your browser for a secure internet banking transaction.

 

Denali Alaskan is committed to account safety, so we have a few more tips to help you maintain account security when using web or mobile access:

  1. Change your password every 90-120 days
  2. Change your login id to something other than your account number
  3. Setup alerts to “alert me when a valid password for my login ID is submitted”  
    1. After you have logged in to Home Banking:  Under Preferences -> Security -> Alerts -> select the security events which you’d like to be notified.
  4. Disable secured access code delivery to email
    1. After you have logged in to Home Banking:  Under Preferences -> Security -> Secure Delivery -> delete the e-mail address as a form of delivery contact by clicking on the e-mail address and then selecting the red “x”.

 

General Security 

There are many ways people may try to breach your account, from low tech efforts such as “dumpster diving” (literally, going into garbage cans to find statements or other financial information which may have been thrown into the trash) to “phishing” (sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft).

 

 

The most common phishing scheme directs you to a web site where you are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The web site, however, is bogus and set up only to steal the user’s information. 

 

 

Denali Alaskan never asks for such information via e-mail, nor do our staff members call you to ask for such information over the phone.  

 

 

 

 

Business Cyber Attacks: Protect Your Investment

 

Security Access Codes…taking protection to a new level 

 

 

Denali Alaskan's home banking is one of the most secure and dynamic systems available on the market.  The new “Security Access Code” system, which replaced the old “Multi-factor Authentication” security system, helps protect your account.

 

  • If you have not had a chance to review the video or the eGuide we have developed for this new home banking system, including the information about the Security Access Code, please click here and go to our learning center to find out about our new security protocols.
  • One key element to know now: if you clear your cookies from your browser, you will be required to go through the Security Access Code process each time you clear your cookies
  • Your Security Access Code will remain linked to your computer as long as you do not clear cookies.

 

For more information about the new home banking system and all of the great new features it offers, please visit our learning center or call the Member Contact Center at 257-7200, option 3, or toll-free at (800) 764-1123, option 3. The Member Contact Center has created a short guide to help steer you through the new system, and put you back in the driver’s seat as you take charge of your account.

 

 

 

Articles

 

 

Here are some hints we've found about keeping your identity and your account secure:  

 

 

 

 

Web Sites:

 

Free training for members! Read about Internet Security, Phishing, ATM Safety and much more. DDI is a national leader in online safety training; take advantage of this free educational offer for Denali Alaskan members, learn their tips and tactics, and take charge of your security.