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Your Security Is Our Concern


The National Credit Union Administration (NCUA) warned consumers to beware of a new telephone fraud scheme that is using the agency’s name in an attempt to obtain personal financial information.


Nationally, credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.  Anyone contacted by this scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at (800) 755-1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern time.


Beware of Possible Card Scam

12/20/13: Target has confirmed it is aware of unauthorized access to payment card data that may have impacted certain guests making credit and debit purchases in its US stores. The specifics in the Target case are still under investigation.


Note: The Target Red Card is linked to a member’s checking account and payments are withdrawn via ACH


Although certain card account data may have been compromised in this incident that does not mean data related to your account was taken, or that fraud has occurred on your account. Please be assured that we are actively monitoring the activity on your account to protect you from fraud. You will be contacted if we see any activity that requires you to take any action.


Again, please review your monthly and/or online statement carefully and call the Denali Alaskan Member Contact Center at (907) 257-7200, Opt. 3 or, Toll-free: (800) 764-1123, Opt. 3 and/or Target for Red Card info in the US is: 1-888-755-5856 (outside the US customers can call collect to 1-612-307-8622) immediately if you see any suspicious activity. It’s also important to note that all Visa credit and debit cards are protected with Visa’s Zero Liability* policy in the rare event fraud does occur, which means you pay nothing for unauthorized purchases on your account.


As part of Denali Alaskan’s Above & Beyond commitment to your financial success, we have developed this page to help you protect your account security.


There are many ways people may try to breach your account, from low tech efforts such as “dumpster diving” (literally, going into garbage cans to find statements or other financial information which may have been thrown into the trash) to “phishing” (sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft).


The most common phishing scheme directs you to a web site where you are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The web site, however, is bogus and set up only to steal the user’s information.


Denali Alaskan never asks for such information via e-mail, nor do our staff members call you to ask for such information over the phone. 


Security Access Codes…taking protection to a new level

As with anything new, we understand Denali Alaskan’s new home banking system may present some challenges because it replaced a system we’d been using for many years. We had to change the home banking system because the old one you were used to is being phased out by the vendor…and we know that once you get used to our new system, you will enjoy the added features it offers.

One of the new facets of the new system is the new “Security Access Code” system, which replaced the old “Multi-factor Authentication” security system.

  • If you have not had a chance to review the video or the eGuide we have developed for this new home banking system, including the information about the Security Access Code, please click here and go to our learning center to find out about our new security protocols.
  • One key element to know now: if you clear your cookies from your browser, you will be required to go through the Security Access Code process each time you clear your cookies
  • Your Security Access Code will remain linked to your computer as long as you do not clear cookies.


For more information about the new home banking system and all of the great new features it offers, please visit our learning center or call the Member Contact Center at 257-7200, option 3, or toll-free at (800) 764-1123, option 3. The Member Contact Center has created a short guide to help steer you through the new system, and put you back in the driver’s seat as you take charge of your account.



The Atlanta Police Department has developed an informative PDF about holiday season safety/security. We have linked to their presentation here, as a service to you. We hope you have a safe, secure and fun holiday season!  



Web Sites:


Free training for members! Read about Internet Security, Phishing, ATM Safety and much more. DDI is a national leader in online safety training; take advantage of this free educational offer for Denali Alaskan members, learn their tips and tactics, and take charge of your security.