Protecting your security is our priority


There are many ways people may try to breach your account, from low tech efforts such as “dumpster diving” (literally, going into garbage cans to find statements or other financial information which may have been thrown into the trash) to “phishing” (sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft).

The most common phishing scheme directs you to a website where you are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The website, however, is bogus and set up only to steal the user’s information.

Denali never asks for such information via e-mail, nor do our staff members call you to ask for such information over the phone.


Denali's Online Banking system features a “Security Access Code” system which replaced a “Multi-factor Authentication” security system.

If you have not had a chance to review the video or the eGuide we have developed for this home banking system, including the information about the Security Access Code, please go to our learning center to find out about our new security protocols.

It's important to know that if you clear cookies from your browser, you will be required to go through the Security Access Code process each time you clear your cookies.

Your Security Access Code will remain linked to your computer as long as you do not clear cookies.

For more information about the home banking system and all of its user-focused features, please visit our learning center or call the Member Contact Center at 257-7200, option 3, or toll-free at 800-764-1123, option 3. The Member Contact Center has created a short guide to help steer you through the new system, and put you in the driver’s seat to take charge of your account.