Report suspicious emails, texts and calls


Hacker illustration Free services from Denali
If you receive a suspicious-looking email that appears to be from Denali, don't click any links in the email. Instead, please forward the email to [email protected].

If you receive a suspicious phone or text message, please message us at [email protected] and provide the time and date of the call or or text. 

Call our Member Contact Center at 907-257-7200 or 800-764 -1123 if you believe your personal information may have been compromised.

Phishing is the act of using fraudulent emails, texts, or copycat websites to get you to share valuable personal information – such as account numbers, Social Security numbers, or your login IDs and passwords. Scammers use your information to steal your money or your identity or both.

Scammers also use phishing emails to get access to your computer or network then they install programs like ransomware that can lock you out of important files on your computer.

Phishing scammers lure their targets into a false sense of security by spoofing the familiar, trusted logos of established, legitimate companies. Or they pretend to be a friend or family member.

Phishing scammers make it seem like they need your information or someone else’s, quickly – or something bad will happen. They might say your Denali account will be frozen, you’ll fail to get a tax refund, your boss will get mad, even that a family member will be hurt or you could be arrested. They tell lies to get to you to give them information.

Be cautious about opening attachments or clicking on links in emails. Even your friend or family members’ accounts could be hacked. Files and links can contain malware that can weaken your computer's security.

Do your own typing. If a company or organization you know sends you a link or phone number, don’t click. Use your favorite search engine to look up the website or phone number yourself. Even though a link or phone number in an email may look like the real deal, scammers can hide the true destination.

Make the call if you’re not sure. Do not respond to any emails that request personal or financial information. Phishers use pressure tactics and prey on fear. If you think Denali really does need personal information from you, pick up the phone and call our Member Contact Center at 907-257-7200 or 800-764 -1123. Don't trust phone numbers contained in the suspicious email, use one of the numbers listed here.

Turn on two-factor authentication. For accounts that support it, two-factor authentication requires both your password and an additional piece of information to log in to your account. Our Denali Defense page tells more about free tool Denali provides to give your account extra layers of security. 

Back up your files to an external hard drive or cloud storage. Back up your files regularly to protect yourself against viruses or a ransomware attack.

Keep your security up to date. Use security software you trust, and make sure you set it to update automatically.

Adapted from material provided by the U.S. Federal Trade Commision.